How We Help
We provide emotional and physical support to anyone impacted by a cancer diagnosis. We do this through our network of wellbeing centres and outreach facilities across the North of Scotland.
We Support Everyone We Can
As a team, we pride ourselves in providing support to people of all ages, who are impacted by cancer in any way — offering much-needed comfort during what can be a very difficult time while empowering people by helping them reduce stress levels and build resilience.
Explore How We Can Help
Clan's services are available in person and digitally, making accessing support both safe and convenient. Our wellbeing centres operate on both an appointment and drop-in basis.
01.
Emotional Support & Counselling
Sometimes it can be difficult to share things with those closest to us. At Clan, we can give you time and space to talk to someone who understands your feelings. You do not need to make an appointment, support is available at all of our centres from trained staff and support volunteers.
02.
Clan Accomodation
Undergoing cancer treatment at Aberdeen Royal Infirmary and need somewhere to stay close-by? Clan’s accommodation service is available for you, your family and loved ones. We provide a safe, supportive and comfortable place to stay, simplifying hospital travel during what can be a challenging time.
We're Here For You
To access support and services from Clan, follow the link and complete our new client form or visit your local Clan centre.
Need more information? Contact us via phone or email:
01224 647 000
Email Clan
Step-by-Step: Your Journey with Clan
Looking for a simple outline of what to expect? Here’s a quick guide to the usual steps in the process of receiving support from Clan Cancer Support.
Step 1:
Referral to Clan
Step 1:
Referral to Clan
Anyone can access Clan’s services by completing a referral form online or in person at a Clan centre. You can do this for yourself or for someone in your family. This process can also be completed by a professional such as a doctor, teacher or social worker. We offer a range of options on contact preferences, meaning your confidentiality is fully respected throughout the process.
Step 2:
Your Introduction to Clan
Step 2:
Your Introduction to Clan
A Clan team member will contact you to arrange an initial consultation. At this stage, our team will provide more information about the services we believe could best support you and your loved ones throughout your cancer journey.
Step 3:
Access Support Services
Step 3:
Access Support Services
After we’ve identified which services would suit you best, we’ll arrange access for you to use these services, free of charge. These are available to you and your loved ones for as long as you need them.
Step 4:
Review
Step 4:
Review
We will regularly review the impact of the services you’re using, based on your initial consultation. This helps us clearly identify if Clan’s services are meeting your needs and if you’re seeing an improvement or progression. At this stage, we will mutually decide if more sessions are the right course of action.
Step 5:
Evaluate
Step 5:
Evaluate
We’ll reflect back on the progress made and ask you to complete a simple evaluation form. As a self-funded charity this evaluation is crucial for us — demonstrating to our funders the impact of our services and ensuring we continually deliver excellence to our clients.
Step 6:
We’re Here For You
Step 6:
We’re Here For You
We understand that a cancer diagnosis can mean long term changes for you and your loved ones. We always support our clients to move on from our services when they are no longer required, however should your cancer return or if circumstances change you are welcome to access our support once again.
Frequently Asked Questions
Anyone can access Clan’s services by completing a referral form online or at your local Clan centre. You can do this for yourself or for someone in your family who would like to access our services. This process can also be completed by a professional such as a doctor, teachers or social worker. Digital and telephone support is also available for those who are unable to attend in person.
We support people from the age of four years old. Young people aged from four to 18 will have the support of our professionally trained Children and Families service. This team specialises in age appropriate support for young people impacted by their own diagnosis, or that of a loved one.
Clan is not a medical centre and our staff and volunteers do not offer any medical advice. We specialise in providing emotional and physical support to anyone impacted by a cancer diagnosis. We are a trusted NHS partner and all our services are aligned to complement medical pathways.
Anyone with a cancer diagnosis can access our services, along with their family and loved ones, including relatives, friends and colleagues. This is because we know that cancer impacts more than just the person with the diagnosis.
Clan has very strict policies for staff and volunteers to reduce the risk of infection. To ensure the safety of our guests and clients we follow NHS guidance regarding localised outbreaks of infection and will advise staff and volunteers to wear face masks and take extra precautions to reduce the risk of transmission if required. Our accommodation and wellbeing centres are cleaned daily to ensure the highest levels of sanitation.
Others' Experiences
These are the first hand-experiences of real people supported by Clan. If you’re feeling isolated or unsure, take a moment to watch and remember: you’re not alone.