Orkney Local Services Coordinator

Clan Cancer Support is a well-established, local charity providing emotional and practical support to people affected by cancer, their family, carers and friends. Services are freely offered to all from pre-diagnosis, prehabilitation and diagnosis, through treatment and beyond at 11 support and wellbeing centres located across north-east Scotland, Moray, Orkney and Shetland. Digital innovation developed during the Covid pandemic has extended Clan's reach, offering more services across a broader geographical area than before. The charity’s aim is to help people live with and beyond their or their loved one’s cancer diagnosis and improve the quality of life for all those who turn to the charity for help and support. The organisation has around 60 full-time and part-time employees and contracted staff, supplemented by a significant community of committed and talented volunteers. Our Services Team are vital in the community and an exciting opportunity is now available to join their team.

The role of the Local Services Coordinator is to support the Area Manager to ensure the daily provision of appropriate and responsive Support & Wellbeing Services to the people of across Orkney, including the management and coordination of a small team of support and event volunteers. The post holder will be required to take an innovative approach to service delivery, to overcome the challenges of covering a diverse geographical area. The post holder will be responsible for the enhancement and expansion of our services to effectively meet the needs of individuals impacted by cancer across the islands and mainland of Orkney.

The Local Services Coordinator, alongside the Area Manager, will also maintain responsibility for developing and maintaining existing relationships with NHS Orkney & OHAC professionals, existing and potential fundraisers, donors and supporters of Clan Cancer Support across Orkney.

Main responsibilities include working in partnership with the Manager:

  • To ensure the smooth daily delivery of Clan Services to anyone affected by cancer, through provision of our Drop-In service, Counselling and Complementary Therapy service, and develop groups and classes for support as required, in accordance with our Services Strategy.
  • To identify, train, support and supervise a team of Support Volunteers in liaison with the Clan Volunteer Coordinator. Prepare monthly rotas to cover the centre and outreach programme.
  • Develop the outreach program of Face-to-Face Support in the island communities.
  • Assist in developing a programme of support and wellbeing services responsive to client need.
  • To deliver services in line with Clan policies and procedures, including following health and safety policy for ensuring a safe working environment for all clients, staff and volunteers. To also follow our financial policy for handling all monies. Regular liaison with Clan personnel on matters relating to Health & Safety and Finance.
  • To maintain accurate records where required; to collect statistics on service activity and collate user feedback report to ensure efficiently run services.
  • To complete daily, weekly and monthly health & safety checklists.
  • To be responsible for maintaining the Support & Wellbeing Centre in Kirkwall and any outreach services, ensuring the environment is conducive to purpose.
  • Promote Clan through talks and presentations, promoting the Clan brand, identity and ethos.

Attending CLAN meetings and contributing ideas to operational and strategic plans:

  • To be an integral part of the Clan team and to attend specific meetings, locally and occasionally in Aberdeen – regular one to ones with line manager to set and review objectives and work, to participate in Clan staff meetings so that the post holder is up to date with organisational developments and changes, and to contribute as necessary to the development of new ideas, innovations and best practice.

Be part of Clan projects and attend Clan events as required:

  • To attend, where necessary, CLAN events – be these planning days, communication events, etc.
  • Actively work with the community fundraiser to coordinate and run events locally.
  • To follow CLAN policies and procedures.
  • This list is not exhaustive and other duties will be required to be undertaken from time to time.

Take responsibility for the inductions and supervision of the support volunteers and therapists:

  • Shadow support volunteers on their first shift.
  • Organise the completion of induction checklist.
  • Hold regular planned one-to-one supervision with support volunteers and therapists, or more frequently when required, and keep individual records.
  • Facilitate quarterly group meetings for support volunteers and therapists - arranging agenda and compiling and circulating notes.
  • Covering Drop- In shifts and supporting support volunteers in their role.
  • Telephone Orkney clients prior to arriving at and returning from Clan Haven, Aberdeen, explaining what CLAN Orkney offer, arranging initial visits to the support centre and posting out information as required. Accurate recording outcomes.
  • Meeting clients on arranged initial visits.
  • Provide organised one to one support to clients.
  • Signposting clients to other agencies/professionals as deemed appropriate.
  • Organise & facilitate group support meetings.

Further information can be found in the attached job description.

Closing Date


21 hours per week (with the possibility of increasing to 28 hours per week in the near future) - 3 days from 5 - some evening and weekend work may be required

Contact details

More information can be found in the attached job description. For an informal discussion please contact Karen Scott, Islands Cancer Support Services Area Manager on To apply please send your CV and cover letter stating your salary expectation to by 5pm on Friday 22nd October 2021.


Available in

Vacancy Enquiries

Please upload your CV and covering letter if available. MS Word or PDF is our preferred file format.

Sign up for our newsletter

Sign up to receive our regular newsletter where you will find a mix of news and information from across all areas.

Register Now →